Common Care Services

Personal services provide daily personal care, hygiene, toileting, and transfer. Personal services also assist in basic nutrition, hydration, meal preparation, and diet; medication prompting and inhome respite.

Support services provide social support, transport, basic cleaning, domestic assistance, household tasks, and light gardening. Includes support needed to conduct services to the Aged Care Quality Standards (ACQS).

Nursing can provide additional support in comprehensive assessment, complex care, wound care, medication administration, and management of skin integrity.

ServicesMonday – Friday
6am – 8pm
Monday – Friday
8pm – 12am
Monday – Friday
12am – 6am
24hr flat rate
24hr flat rate
Public Holiday
24hr flat rate
Personal Services (per hour)$46.50$58.13$58.13$69.75$93.00$116.25
Support Services (per Hour)$46.50$58.13$58.13$69.75$93.00$116.25
Nursing (Per Hour)$125.00$156.25$156.25$187.50$251.20$312.50
Standard ShiftAfternoon ShiftNight ShiftSaturdaySundayPublic Holiday

Package Management Fee ( Per Fortnight )

This is for the general management of your Home Care Package, including staff checks, induction, managing package funds and statements, government audits, and training.

Level 1Level 2Level 3Level 4

Care Management Fee ( Per Fortnight )

This is for the assessment, planning, facilitation, care coordination, evaluation of your services, and support. Your dedicated case management team will work with you to plan your goals, manage your care, and make informed decisions with your package funds. Includes on call case management support during standard hours, emergency response, and 24-hour customer service.

Level 1Level 2Level 3Level 4
approx 6hrsapprox 10hrsapprox 24hrsapprox 36hrs

Means Testing

Unless you are a full Pensioner, you will be asked to pay an Income Tested Care Fee towards your care. The Department of Human Services (Centrelink) will assess your income and notify you and us how much you need to pay. Your income is reviewed by Centrelink quarterly. Providers cannot waive or discount this fee.

Schedule Effective Range

  • 01-July-2021

    Schedule Start

  • 31-Mar-2022

    Schedule End