Eligibility
- You have an NDIS account
- You are Australia Citizen or PR.
- You have NDIS funding support.
- You are under Insurance Scheme
Our Strength
- In Home Care Specialists with a Genuine Passion for People
- Disability Care Tailored to You
- Flexible and Affordable NDIS and Home Care Packages
- Professionally Trained and Trusted Staff
- Quality Guaranteed and Available 24/7
Our Values
- To look after you like we do our own family
- To deliver care with respect, dignity, compassion
- To provide services are that go above and beyond expectations
- To demonstrate professionalism & industry excellence at all times
- To recognise that you are the expert when it comes to your needs
Response Times
- Web Contact response within 24 hours.
- Phone call answered immediately or returned within 2 hours.
- Transportation Lead time is 20 minutes start from conformation.
- Emergency Handling is withing 10 minutes.
Working with us
- we treat you with courtesy and respect, To listen and talk to you about what you want.
- once agreed, provide supports that meet your needs at your preferred times
- communicate openly and honestly in a timely manner
- we treat you with courtesy and respect, To listen and talk to you about what you want.
- consult you on decisions about how supports are provided
- telling us any complaints or disagreements
- Telling us if you have to cancel an appointment – Where possible, you should always give RealCare Sydney Pty. Ltd. early notice so that we do not have to charge you for the staff’s time.
- we listen to your feedback and resolve problems quickly
- you could require notice if RealCare Sydney Pty. Ltd. needs to end the Service Agreement and no Exit fee
- we protect your privacy and confidential information
- Realcare Sydney Pty. Ltd. supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the participant
- issue regular invoices and monthly statements of the supports delivered to you as per the Terms of Business for Registered Providers.
What do we have to offer?
- Personal Care
Showering, dressing, grooming and medication assistance, Assistance with bowel and bladder care,… - Domestic assistance / Gardening
Cooking, household cleaning and laundry , mowing lawns and weeding - Participate Community/Transportation
Transport to medical appointments, grocery shopping and social activities. - Plan Management: Manages the NDIS funding for supports on the participant’s behalf
- Development –Life Skills
- Assist –Life Stage,Transition
- Assist-Travel/Transport
- Assistive Prod-Household Task
- Assist Prod-Pers Care/Safety
- Assistive Equip-Recreation
- Hearing Equipment
- Personal Mobility Equipment
- Vision Equipment
- Comms & Info Equipment
- Innov Community Participation