FAQ

Eligibility

  • You have an NDIS account
  • You are Australia Citizen or PR.
  • You have NDIS funding support.
  • You are under Insurance Scheme

Our Strength

  • In Home Care Specialists with a Genuine Passion for People
  • Disability Care Tailored to You
  • Flexible and Affordable NDIS and Home Care Packages
  • Professionally Trained and Trusted Staff
  • Quality Guaranteed and Available 24/7

Our Values

  • To look after you like we do our own family
  • To deliver care with respect, dignity, compassion
  • To provide services are that go above and beyond expectations
  • To demonstrate professionalism & industry excellence at all times
  • To recognise that you are the expert when it comes to your needs

Response Times

  • Web Contact response within 24 hours.
  • Phone call answered immediately or returned within 2 hours.
  • Transportation Lead time is 20 minutes start from conformation.
  • Emergency Handling is withing 10 minutes.

Working with us

  • we treat you with courtesy and respect, To listen and talk to you about what you want.
  • once agreed, provide supports that meet your needs at your preferred times
  • communicate openly and honestly in a timely manner
  • we treat you with courtesy and respect, To listen and talk to you about what you want.
  • consult you on decisions about how supports are provided
  • telling us any complaints or disagreements
  • Telling us if you have to cancel an appointment – Where possible, you should always give RealCare Sydney Pty. Ltd. early notice so that we do not have to charge you for the staff’s time.
  • we listen to your feedback and resolve problems quickly
  • you could require notice if RealCare Sydney Pty. Ltd. needs to end the Service Agreement and no Exit fee
  • we protect your privacy and confidential information
  • Realcare Sydney Pty. Ltd. supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the participant
  • issue regular invoices and monthly statements of the supports delivered to you as per the Terms of Business for Registered Providers.

What do we have to offer?

  1. Personal Care
    Showering, dressing, grooming and medication assistance, Assistance with bowel and bladder care,…
  2. Domestic assistance / Gardening
    Cooking, household cleaning and laundry , mowing lawns and weeding
  3. Participate Community/Transportation
    Transport to medical appointments, grocery shopping and social activities.
  4. Plan Management: Manages the NDIS funding for supports on the participant’s behalf
  5. Development –Life Skills
  6. Assist –Life Stage,Transition
  7. Assist-Travel/Transport
  8. Assistive Prod-Household Task
  9. Assist Prod-Pers Care/Safety
  10. Assistive Equip-Recreation
  11. Hearing Equipment
  12. Personal Mobility Equipment
  13. Vision Equipment
  14. Comms & Info Equipment
  15. Innov Community Participation
Link to: Get in touch

Any more questions? Feel free to write us a mail!

You are just a click away from a very satisfactory service you deserve to have.

IMPRINT

Realcare Sydney Pty Ltd | NDIS Service Provider | 33 Valerie Ave Baulkham Hills NSW 2153
Phone: +61 2 8660 0061 | Fax: +61 2 8660 0059 | Email: info@rcsydney.com.au
ABN Nummer: 87 635 840 005

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Realcare Sydney and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

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